Digital transformation refers to a comprehensive process of change based on the application of new digital technologies and agile approaches, which affects all areas and processes of a company or institution.
In the context of the application and integration of digital technologies, the term “cognitive computing” is also used, which is based on solutions from the fields of knowledge discovery, text mining, natural language processing, and machine learning.
The ability to adapt to changing conditions and information, as well as the systematic learning capability of all components—along with the ability to take the context of application into account—are the most important capabilities of cognitive computing.
Digital transformation (just like any knowledge management transformation) must take into account all areas of a company or institution; transforming technology alone is not enough (e.g., the organization, employees, processes, strategy—see“Core Elements of Digital Transformation”for more on this).